TV Won’t Turn On: Checks to Try Before Repair
A TV that will not power on is often a power or input issue rather than a failed set. Try these checks before booking a repair.
In-shop diagnostic $50 + GST (credited toward the repair if you proceed). In-home service call $95 + GST. Mon to Fri 9:00 AM to 5:30 PM.
Power checks
- Confirm the outlet works by testing it with another device.
- Unplug the TV for a minute, plug it back in and try the power button on the set itself, not only the remote.
- Replace the remote batteries, or test the remote by pointing it at a phone camera to see whether the infrared light flashes.
- If you use a power bar, plug the TV directly into the wall for a test.
Picture and sound checks
- Check the input source and cables. Reseat HDMI and power cables at both ends.
- If there is sound but no picture, shine a torch at the screen. A faint image can point to a backlight problem.
- Try a different source device to rule out the cable box or console.
Signs the TV needs a technician
- A red or blinking standby light with no picture.
- Clicking sounds when you press power, or the TV turns on and then off again.
- Lines, dark patches or cracks on the screen.
- No response from the set at all after the power checks above.
Need help?
If the checks above do not solve it, our technicians can diagnose the problem. See our TV and electronics repair page, request service online or call (403) 255-9647.
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Need a repair? Call (403) 255-9647
Tell us the make, model and what’s going wrong, and we will call you to book a time. Monday to Friday, 9:00 AM to 5:30 PM.