Fridge Not Cooling: What to Check Before You Call

Start with the basics

• Make sure the fridge is plugged in and the outlet works. Try a lamp in the same outlet.
• Check that the breaker has not tripped. If it has, switch it off for 30 minutes and then back on.
• Check the temperature setting. Controls are easy to bump when loading the fridge.
• Make sure the doors seal fully. Items poking out of a drawer or shelf can hold a door open a crack.

Check airflow and coils

• Leave space around the fridge so air can move behind and above it.
• Do not block the vents inside the fridge and freezer with tall items. Cold air has to circulate.
• Clean the condenser coils. Unplug the fridge first, then remove the kick plate at the bottom (or sometimes the rear) and vacuum the coils.

Signs the problem needs a technician

• The fridge runs constantly but stays warm.
• There is heavy frost or ice build-up in the freezer or at the back wall.
• You hear clicking, buzzing or other unusual noises from the back.
• Water is pooling inside or under the fridge.
• The fridge has no power even though the outlet and breaker are fine.

Protect your food while you wait

• Keep the doors closed as much as possible.
• Move the most perishable items to a cooler with ice if the fridge will be out of service for several hours.
• If food has been warm, follow Health Canada food safety guidance.

Need help?

If the checks above do not solve it, our technicians can diagnose the problem. See our fridge and freezer repair page, request service online or call (403) 255-9647.

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