Southland Technical Services Tips to help you keep your washing machine going longer!

We’ll help you keep your washer fresh and clean so you can continue to enjoy all of its great features. LG front load washers come with TubFresh™ technology—a system that includes an advanced tub-cleaning cycle and other innovations, which make it easy to clean your washer and all its parts. Other washing machines may have a Tub Clean feature.

Most modern front load washers now have a drain trap. Mainly on the LG and Samsung machines.


Sometimes lint and other debris can collect in your drain pump filter. Keep things running smoothly by occasionally cleaning it. Watch the video to learn how to clean your drain pump filter or scroll down for step-by-step instructions.



Step-by-Step Instructions

  1. Open the drain pump filter cover by pressing on the center tab.
  2. Pull out the manual drain hose to the left of the filter cap and use a small bowl or pan to drain out any residual water (approximately 2 cups) that is remaining in the drain pump.
  3. Place a towel down on the floor to catch any leftover water and remove the drain pump filter, by turning it counterclockwise.
  4. Remove any lint or items trapped in the filter by tapping it out into the wastebasket, and rinse it thoroughly with warm water.
  5. Replace the plug at the end of the manual drain hose and place it back into the holder. Then reinsert the filter into the drain pump opening and turn it clockwise to secure it back in place.


Your front load washer has a special cycle just to clean the washtub. Keep it in tip-top condition by running this cycle on a monthly basis to remove detergent buildup and other residue, and keep your wash drum nice and clean.

  1. Remove any clothing in the wash drum.
  2. Open the dispenser.
  3. Add liquid chlorine bleach, powder cleaner or tub cleaner. Don’t add any laundry detergent or fabric softener when using TUB CLEAN.
    • •  If you’re using a tub cleaning product follow the directions indicated on its packaging. Note: If the product is powdered, remove the liquid detergent cup and add the powder to the main wash compartment.
  4. Close the drawer and the door.
  5. Select TUB CLEAN and press START/PAUSE.
  6. When cycle is done, wait for washer to cool down and then open the door.
  7. Use a towel or soft cloth to wipe around the washer door opening, door seal, and door glass. Keeping these areas clean will help ensure a watertight seal. Be sure to wipe under the inside rubber seal to remove moisture or soil.


It’s always a good idea to remove items from the washer as soon as the cycle is completed. Leaving damp clothing in the washer can cause wrinkling, color transfer and odor.

After using TUB CLEAN, leave the washer door open for ventilation and drying inside the washer.

If a musty smell already exists, run TUB CLEAN once a week, for 3 consecutive weeks.


Your washer’s dispenser needs some attention too. It should be cleaned on occasion to remove buildup from detergent and other laundry products.

  1. First things first. Press the POWER button to turn off your washer, and unplug it before cleaning.
  2. Pull out the dispenser drawer until it stops.
  3. Press the button in the center of the drawer and pull to remove it.
  4. Remove the inserts from the drawer, and clean them with warm water and a soft cloth or brush. Make sure to remove any residue or buildup.
  5. Wipe out the inside of the drawer opening with a damp cloth.
  6. Reassemble the drawer, reinstall it, and you’re good to go.


Don’t use anything other than water to clean the drawer, inserts, and drawer opening.

If any household cleaner ends up being drained into the interior of the washer, run a RINSE & SPIN cycle before using it again.

It is advised not to clean these trays or drawers in a dishwasher because a heated rinse can melt or warp them.


Over time, you water’s inlet filters can get clogged—especially if you live in an area with hard water. If your washer detects that water is not entering the dispenser properly, an error message will be displayed. Cleaning the water inlet filters is simple and will help your washer run smoothly for longer.

  1. Press the POWER button to turn off your washer, and unplug it before cleaning.
  2. Turn off both water taps completely.
  3. Unscrew the hot and cold water lines from the back of the washer.
  4. Remove the filters from the water inlets. Soak them in white vinegar or a lime scale remover. Be careful not to damage the water inlets.
  5. Rinse thoroughly before reinstalling.
  6. Press the filters back into place and reattach the water lines.


Do not operate the washer without these filters.

If they are damaged or cannot be cleaned, contact us or call us at 403-255-9647.

Use only the inlet hoses provided by the manufacturer. Aftermarket hoses are not guaranteed to fit or function, and can cause leaks and damage not covered under the terms of your warranty. If your washer did not come with an inlet hose, please purchase certified inlet hoses for optimal performance from the manufacturer. Replacement hoses can be ordered from us or the manufacturer directly. Please contact us at 403-255-9647.


Some simple cleaning to the exterior can keep your front load washer looking as good as new. You can clean it with warm water and a mild, nonabrasive common detergent. Wipe off any spills with a soft, damp cloth. Do not use methylated spirits, solvents, or similar products, steel wool or abrasive cleaners. They could damage the surface of your machine.

To remove stains on the door seal, wear rubber gloves and eye protection, and then follow these steps:

  1. Dilute � cup (177ml) liquid chlorine bleach with 1 gallon (3.8L) of warm or hot water.
  2. Use the solution to wipe down all surfaces of the gasket and remove the deposits that are causing odor. Make sure you fold back the lip of the gasket to get under the edge where residue usually builds up.
  3. Wipe the gasket with a dry cloth.
  4. Leave the door open to allow the gasket to dry.
  5. If the gasket cannot be cleaned properly, it will require replacement.